Policies

IMPORTANT NOTES

Each doll will be carefully checked before winging its way to you. Return and refund can only be accepted and arranged when the toy has evidence of being unsafe or the package got lost. If you think this might be the case, please contact us at hello@myroundnround.com . 

INTERNATIONAL DELIVERIES

We are currently shipping worldwide via HK Post, which usually takes 7 – 14 business days, subject to destinations. Partial tracking is usually available to most countries. We shall contact you individually if this is not available.

What does partial tracking mean?

Just four tracking points:

  1. Acceptance at the counter
  2. Handed over to the carrier / Left for destination  
  3. Arrival at the overseas mail processing centre
  4. Delivered 

Track down your parcel via HK Post here.  

Due to the weather of COVID-19, please expect some delay in the estimated time, usually 2-3 weeks, sometimes up to 1-2 months because there are no direct flights!

You may check out your estimated delivery time here!

 

If you wish to receive from us earlier, please contact us at hello@myroundnround.com for other courier options.

TAX RESPONSIBILITIES

All deliveries will be labeled as gifts. You may further check with your authority in your country about the amount you may have to bear in mind.

 

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